FAQs

Panasonic Malaysia Direct Membership
- 1. Do I need to register to shop from Panasonic Malaysia Direct?
- You can shop from Panasonic Malaysia Direct without register as a member, but you will not enjoy the special benefits only for members.
- 2. How do I register as a member?
- Click on the "Register Here" icon at the main page of the website to sign up as a member and discover the rewards and benefits especially for Panasonic Malaysia Direct members.
- 3. Do I have to pay member fee to join Panasonic Malaysia Direct?
- No. You do not have to pay any member fee to join Panasonic Malaysia Direct.
- 4. How can I edit my member's profile?
- Log on to the website with your login ID & password and click on the "Edit Profiles" icon at the main page of the website to edit or update your profiles.
- 5. What should I do if I have forgotten my Member User ID and/or password?
- If you have forgotten your User ID, you will need to re-register yourself. However, if you have forgotten only your password, you may retrieve it by clicking on "Password Retrieval" and follow the instructions.
- 6. Do I need to register every time I want to place an order?
- No, you only need to register once. If you are a returning shopper, just login using your email and password.
Shopping and Payment Information
- 1. What is the benefit buying from Panasonic Malaysia Direct?
- You can order Panasonic products from our available wide product range through easy browsing. You can enjoy convenient delivery to their door step without having to leave the comfort of home or office upon purchase confirmation. It's simple and totally hassles free. You have the flexibility to choose to make your payment via credit card. Each of your purchase is specially packed to ensure the safe delivery of your product(s). You can also join as a Panasonic Malaysia Direct member which allow you to enjoy special offer, priority service, receive exclusive premiums and updates or participate Panasonic Malaysia Direct events just for you.
- 2. How do I purchase the item I am interested in Panasonic Malaysia Direct?
- You can purchase the product display in Panasonic Malaysia Direct by clicking the "Add To Cart" icon.
- 3. Can I have more than one item in a Shopping Cart?
- Yes, just click "Add to Shopping Cart" and then continue to shop
- 4. What payment methods can I use for Panasonic Malaysia Direct?
- You may only use Visa and Mastercard credit cards. However, please check with the respective banks to ensure that you are allowed to make online purchases using your credit cards.
- 5. While using Panasonic Malaysia Direct onlice, I will be disclosing my credit card number. How can I be sure that the transaction is secure and my card number will not be disclosed to anyone?
- Panasonic Malaysia Direct tied up with a reputable merchant service provider which uses Secure Socket Layer (SSL) encryption technology. To ensure data privacy and data integrity.
- 6. If I have any disputes on Panasonic Malaysia Direct charges made to my credit card, who should I contact?
- Please email us at direct@my.panasonic.com and provide us with your name, transaction date, contact details, product details.
- 7. Do I need to pay any hidden or others charges for my purchase?
- No. There will be no hidden or other charges for your purchase.
Product Delivery Information
- 1. How long the delivery of my purchase will take after the payment has been done?
- In most cases, it will only take 5 - 14 days for delivery.
- 2. How much does Panasonic Direct charge for the delivery of the product?
- Panasonic Malaysia Direct will charge you upon the delivery of the product on location base. However Panasonic Malaysia Direct is giving free delivery of the product you purchase now until further notice.
- 3. What should I do if the package or products I received are damage, torn or bad condition?
- Should you receive the package or product(s) which is damage, torn or in bad condition, please do not accept the package or product(s) from the courier service. If you have received the package or product(s), kindly email to us a direct@my.panasonic.com with the details of order (name, order ID, date of receipt, product(s) model) and pictures.
- 4. What is the coverage area of your delivery?
- Malaysia only. As Panasonic Malaysia Direct is using third party courier services, the area of coverage for delivery is wide and it covered most of the major cities and towns in Malaysia.

Email:
Password:
Forgot Password

Email:
Order Id:

Dealer ID:
Password:
Forgot Password