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Service Policy

  • 1. PANASONIC LIMITED WARRANTY (Service Policy)

    PM's warranty obligations for Panasonic Product(s) are limited to the terms and conditions listed below:-
    • 1.1 PM warrants Panasonic Product(s) to be free from defects in materials and workmanship under normal use for a period of year(s) as stated in leaflet, container or box of the Product(s) from the date of purchase by the Customer.
    • 1.2 This limited warranty applies to Panasonic Product(s) purchased in Malaysia from PM or from PM�s authorised dealers, whereby the products has been supplied by PM.
    • 1.3 This limited warranty is not valid unless the Customer provides the following:-
      • (a) the warranty card (which have not been altered, defaced or erased) duly completed and that PM�s portion of the warranty card has been duly completed and posted to PM within seven (7) days of purchase of the product and provide proof of purchase with a receipt (which is dated and sufficiently itemized to clearly identify the product); or
      • (b) the Customer have registered their product online to qualify automatically for the warranty at PM�s website, http:/www.panasonic.com my.
    • 1.4 If PM or PM�s Authorised Service Dealers receives notice of a manufacturing defect or a defect of the Panasonic Product(s) arising from normal usage within the Warranty Period and a valid claim arises, PM has the following options :-
      • (a) repair the product at the cost of PM, using part or parts which are new or equivalent to new in performance or reliability. Any part or parts replaced by PM or by PM�s authorised service dealers shall become the property of PM;
      • (b) exchange the product with a new product or equivalent to new in performance or reliability (whereby the function, performance and reliability is similar to the original product). The product for which the exchange is provided shall become the property of PM.
    • 1.5 This limited warranty for the product does not apply to the following:-
      • (a)accessories or consumable items such as batteries, lamp unit, ink cartridges and etc.;
      • (b)damage caused by normal wear and tear, improper use or mismanagement, operation of the product other than in accordance with the operating manual or instructions or attachment sheets, use of the product in a manner not reasonably contemplated by Panasonic Malaysia Sdn. Bhd., unauthorised modification of the Product or subjection of the product to unusual or unrecommended physical, environmental or electrical stress;
      • (c)cosmetic damage, including but not limited to dents, cracks, scratches and stains;
      • (d)damage caused by corrosion, oxidation or rust due to spillage of food and liquids or exposure to extreme moisture, thermal or environmental conditions;
      • (e)damage caused by improper testing, demonstration, maintenance, installation, adjustment or alteration of any kind;
      • (f)damage caused by part or parts of a product not supplied or approved by PM;
      • (g)damage caused by service or repairs performed by anyone who is not a representative of PMor a PM authorised qualified technician;
      • (h)the serial number of the Panasonic Product(s) being removed, defaced, made illegible or been tampered;
      • (i)damage caused by using the product for household purposes in a commercial environment;
      • (j)damage caused by use with any other product, ancillary equipment or software not furnished or approved by PM;
      • (k)damage caused by failure to conduct regular maintenance or cleaning of the product or any part thereof (including but not limited to heads, internal cavities and user accessible filters) in accordance with the operating manual or instructions or attachment sheets;
      • (l)damage caused by pest, vermin or infestation of insects;
      • (m)damage caused by incomplete or improper installation in accordance with the operating manual or instructions or attachment sheets;
      • (n)damages caused by faulty or leaking batteries not manufactured by Panasonic;
      • (o)damage caused by improper packing during shipment of the product to PM or PM�s authorised service dealers;
      • (p)damage caused by accident, abuse, floods, fire, winds, earthquake, lightning or other external causes; and
      • (q)product maintenance demonstration, installation, routine servicing calibration and customisation of the product.
    • 1.6 Please take IMPORTANT NOTICE of the following:-
      • (a) various product models have different specifications, function, display, appearance and performance and are not regarded as a defect in the Product(s).
      • (b) for Product(s) containing data, please ensure that the date in the product has been fully �backed up� before it is handed to PM or PM�s authorised service dealers. Although PM will take reasonable efforts to return the Product(s) with all customer software programs, data or information stored on any media intact, however PM shall not be liable if during the repair of the Product(s) the contents in the Product(s)� data storage media are altered, deleted or modified in any way.
      • (c) please refer to the User�s Guide/Operating Instruction to ensure that all the correct operation procedures have duly been followed. In particular, kindly refer to any troubleshooting guide that may have been supplied with the Product(s).
      • (d) PM shall not be liable for any indirect, incidental, special, punitive or consequential damages or damages, including but not limited to any lost of profits, savings, data or loss of use, any third party claims, and any injury to property or bodily injury to any person, arising from or relating to the use of the product or arising from breach of warranty or contract, negligence, tort or strict liability, even if PM, have been notified of the possibility of such damages.
    • 1.7 In the event that the end-user purchaser requires service assistance, please contact the CCC at +603-5543 7600. Alternatively, the end-user purchaser may send the Product(s) to Panasonic Authorised Service Centre. Please provide full details of the product model number and serial number, date of purchase and proof of purchase/warranty card and a brief description of the fault/query when contacting our Panasonic Authorised Service Centre.
    • 1.8 If PM determines that the claim is not covered under the warranty for whatever reason, the Customer will be duly notified. If the Customer authorises PM to repair the Product(s) which is not covered under the warranty, the Customer shall pay all the charges for all parts, shipping, and labour for the repair and return of the Product(s).
    • 1.9 PANASONIC EXTENDED WARRANTY
      • (a) Panasonic Extended Warranty (�PEW�) is an optional add-on for Panasonic Product(s)� owners who wish to extend their original product warranty period. As an added benefit, PEW covers only a one time claim from damages caused by lightning or fire.
      • (b) PEW is only offered from the time of purchase of the Product(s) and post purchase sign-ups are not allowed.
      • (c) PM will conduct diagnostic tests on the Product(s) to determine the cause of the failure or defect in the Product(s) before any claim would be validated.
      • (d) If PM validates a product under PEW, PM has the following options:-
        • (i) repair the Product(s) at the cost of PM, using part or parts which are new or equivalent to new in performance or reliability. Any part or parts replaced by PM or by PM�s authorised service dealers shall become the property of PM; or
        • (ii) Exchange the product with a new product or equivalent to new in performance or reliability (whereby the function, performance and reliability is similar to the original product). PM will not refund the difference between the value of the replacement and the Product(s). The Product(s) for which the exchange is provided shall become the property of PM.
      • (e) PM may refuse to attend to any product installed in locations which are inaccessible and/or hazardous to its service agents.
      • (f)The Customer shall be liable for insurance, labour, delivery and transport charges for any Product(s) sent to PM and from PM to the Customer�s address or such other address the Customer so nominates.
      • (g)The Customer shall remove any option, feature, parts, accessories or attachments to the Product(s) prior to sending the Product(s) for a claim under PEW failing which PM shall not be liable for and damage or loss of such option, feature, parts, accessories or attachments. The Customer shall also be liable for labour charges for removing and reattaching the option, feature, parts, accessories or attachments of the Product(s).
      • (h) If PM determines that the claim is not covered under the PEW for whatever reason, the Customer will be duly notified. If the Customer authorises PM to repair the Product(s) which is not covered under the PEW, the Customer shall pay all the charges for all parts, shipping, and labour for the repair and return of the Product(s).